FAQs
Find answers to common questions about our Guildford taxi, airport transfer, executive and chauffeur services.
Airport Transfer
Frequently Asked Questions
Surrey Cars Guildford provides pre-booked transfers from Guildford to Heathrow, Gatwick, Stansted, Luton and London City airports, 24 hours a day.
No. Guildford does not have a passenger airport. Heathrow and Gatwick are the main major airports used by travellers from Guildford.
Our control team monitors your flight number. If your flight arrives earlier or later than expected, the airport collection can be adjusted accordingly.
For airport collections, your driver can meet you in the arrivals hall with a name board and help you with your luggage.
Yes. Airport journeys between 11pm and 7am have a £5 night charge, which should be included in the price you are quoted.
Yes. We offer different vehicle types, including estate cars and 7-seater MPVs. Tell us the number of passengers and the amount of luggage when booking so we can arrange a suitable vehicle.
We recommend booking as early as possible once your travel plans are confirmed, especially for busy travel periods and early-morning journeys. Same-day availability can be checked by calling 01483 449 999.
Corporate Taxi
Frequently Asked Questions
Complete the online account application with your company details and a main contact. Once the account is approved, you will receive the information needed to use the online booking service. You can also call 01483 449 999 to discuss your travel requirements.
Journeys booked through the business account are recorded against the company account, helping your team keep business travel organised in one place.
Business account customers can request different vehicle types, including executive vehicles and 7-seater MPVs, subject to availability and the requirements of the journey.
Existing account customers can use the Surrey Cars online account booker. If you need help accessing your account, call 01483 449 999.
Yes. Corporate travel can include pre-booked airport transfers for staff, clients and visitors.
Guildford Station Taxi
Frequently Asked Questions
Surrey Cars Guildford is a private hire company, so our vehicles must be pre-booked and cannot wait on the public taxi rank. Call 01483 449 999 or book online before your train arrives.
The public taxi rank is used by licensed hackney carriages, while private hire companies such as Surrey Cars Guildford collect passengers who have booked in advance.
Your booking will include the agreed pickup details. If you are unsure where to meet your driver, call 01483 449 999 before or after your train arrives.
Provide the passenger's name, mobile number, expected train arrival time and destination when booking. This helps the team arrange the collection correctly.
Call 01483 449 999 and our 24-hour control team can help update your pickup to reflect the revised arrival time.
Yes. Surrey Cars Guildford provides pre-booked transfers from Guildford station to Heathrow and Gatwick. Provide your train and flight details when booking so the journey can be planned appropriately.
Guildford to Gatwick
Frequently Asked Questions
The fare depends on your exact pickup address, Gatwick terminal, vehicle type and travel requirements. Call 01483 449 999 or request an online quote for an accurate price. A £5 night charge applies between 11pm and 7am.
Journey time varies with traffic and road conditions. Allow additional time during busy travel periods and when travelling for an important flight.
We drop off and collect at both the North and South Terminals. Check your flight booking before travelling or provide your flight details when you book.
Yes. Surrey Cars Guildford provides pre-booked collections from both Gatwick terminals 24 hours a day.
Our control team monitors your flight details so the airport collection can be adjusted if your arrival time changes.
Guildford to Heathrow
Frequently Asked Questions
The fare depends on your exact pickup address, Heathrow terminal, vehicle type and travel requirements. Call 01483 449 999 or request an online quote for an accurate price. A £5 night charge applies between 11pm and 7am.
Journey time varies with traffic and road conditions, particularly on the A3 and M25. Allow extra time during busy weekday periods and when travelling for an important flight.
We drop off and collect at Heathrow Terminals 2, 3, 4 and 5. Tell us your terminal when booking or provide your flight details.
Our control team monitors your flight details so the airport collection can be adjusted if your arrival time changes.
Yes. Surrey Cars Guildford provides pre-booked collections from Heathrow Terminals 2, 3, 4 and 5, 24 hours a day.
Yes. We can collect you from Guildford station for a pre-booked transfer to Heathrow. Provide your train arrival time and agreed pickup details when booking.
7-Seater Taxi
Frequently Asked Questions
Yes. Surrey Cars Guildford offers 7-seater MPVs for local journeys, airport transfers and group travel. Call 01483 449 999 or request a quote online.
A 7-seater MPV is designed for larger groups, but the most suitable vehicle also depends on how much luggage you are carrying. Tell us your passenger and luggage requirements when booking so we can arrange the right vehicle.
Yes. 7-seater MPVs can be booked for journeys from Guildford to Heathrow and Gatwick, as well as other London airports. They are a convenient option for families and groups who want to travel together.
An MPV may cost more than a standard saloon for the same journey, but it can be a practical option for a larger group that would otherwise need more than one vehicle. Request a quote for an exact fare.
Advance booking is recommended, particularly for airport transfers, weekends, busy travel periods and larger groups. Booking early gives us the best opportunity to arrange a suitable MPV for your journey.
Chauffeur Service
Frequently Asked Questions
Yes. Surrey Cars Guildford provides professional chauffeur and executive travel for airport transfers, business journeys, client collections, events and other pre-booked travel.
Executive travel is suited to business journeys, airport runs and client transport where you want a polished and professional experience. A chauffeur service is generally chosen for VIP guests, senior executives and important occasions where a more premium level of service is preferred.
Yes. For airport collections, flight monitoring and meet and greet are available, with the driver meeting passengers in arrivals and helping with luggage.
Yes. Business accounts are available for companies that need regular executive or chauffeur travel. See the Corporate Travel page for account and invoicing information.
Call the chauffeur line on 01483 456 456 or the main bookings number on 01483 449 999. You can also book online or request a quote.
Local Taxi Service
Frequently Asked Questions
Yes. Surrey Cars Guildford operates 24 hours a day, 7 days a week, including weekends and bank holidays. You can book by phone on 01483 449 999 or use our online booking service.
No. As a licensed private hire company, our cars must be pre-booked and cannot use the public taxi rank. Book before your train arrives and your driver will collect you from the agreed pickup point.
Yes. Payment options include cash, card and business account travel.
Advance booking is recommended for early mornings, busy evenings, airport transfers and other time-sensitive journeys. For same-day travel, call us and we will advise on current availability.
We aim to offer fair, clearly quoted fares. For an exact price, call us or request a quote online before you travel.